Outfita - Terms & Conditions (AU & NZ)

Payments must be made in the Outfita app or website to be covered by these Terms.

1. Your agreement

These Terms & Conditions ("Terms") are a legally binding contract between Outfita Pty Ltd ("Outfita", "we", "us", "our") and anyone who uses our app or website (the "Platform"). By using the Platform, you agree to these Terms and our Acceptable Use Policy and Privacy Policy. If you do not agree, do not use the Platform.

2. What Outfita is (and isn't)

Outfita is a peer-to-peer marketplace that enables users to list and hire fashion items (for example dresses, sets, outfits, bags, accessories). We facilitate discovery, in-app messaging and payments. We are not a retailer, hirer, consignee or agent of users. We do not own, inspect, store or guarantee items, set prices, or provide insurance.

3. Availability and territorial scope

The Platform is currently available in Australia and New Zealand. If you access it elsewhere, you are responsible for complying with local laws. We may change, suspend or discontinue features at any time.

4. Eligibility and accounts

Age. You must be 18 or over to create an account and transact. Persons under 18 may only use the Platform under a parent or guardian's account and supervision. The parent or guardian is responsible for all activity.

Verification. You must complete ID verification (photo ID and selfie match) to transact.

Boutique and business accounts. Supported. We may require ABN or ACN and proof of authority or ownership.

Security. Keep your login secure and do not share credentials. Tell us promptly about unauthorised use.

Transfers. You may not transfer your account without our written consent. Contact support if needed.

Inactive accounts. We may deactivate accounts with no activity for 6 months after trying to contact you.

5. User conduct

You agree to use the Platform responsibly and only for lawful purposes. You must not:

• Post, share or upload content that is objectionable, abusive, harassing, defamatory, hateful, threatening, pornographic, or unlawful.
• Engage in bullying, harassment, discrimination or intimidation of any kind.
• Use the Platform to incite violence, spread misinformation, or target individuals or groups.
• Upload photos or information that infringe others' privacy, rights or safety.
• Attempt to disrupt, interfere with, or compromise the security or performance of the Platform, or circumvent payments and bookings.
• List counterfeit, stolen or otherwise prohibited items, misrepresent size, condition or authenticity, or solicit off-platform payments.

6. Zero tolerance for objectionable content or abuse

We have zero tolerance for objectionable content or abusive behaviour. We may remove content, limit features, suspend or permanently ban users who violate these Terms, without prior notice or refund, and we may report unlawful activity to relevant authorities.

Reporting and blocking. You can report abuse, suspicious behaviour or problematic listings, in-app where available or via support. We may preserve and disclose information to law enforcement as permitted by law.

7. Listings and ownership

List only items you own or are authorised to list. Provide accurate descriptions, pricing, availability and clear photos.

You retain ownership of your content. You grant Outfita a worldwide, non-exclusive, royalty-free licence to host, use, reproduce, modify and communicate that content to operate, improve and promote the Platform, including on social media.

You are solely responsible for your content and any consequences arising from it.

We may edit, refuse, remove or suspend listings or other content at our discretion, for example counterfeits, abuse or safety risk. We are not responsible for the accuracy of user content.

8. Transactions: rentals only (for now)

At launch, Outfita supports rentals. Sales may be added later. If enabled, we will notify you and these Terms will adapt accordingly.

Each rental is a direct agreement between the lender (owner) and the renter (hirer). Parties agree the rental price, start and end dates, delivery or collection method, and any optional bond before booking. Keep communications in-app.

Owner sets price and fees. Lenders may set rental price and additional fees, for example shipping, cleaning, repair or late fees. We recommend stating any late-fee amount in the listing.

9. Payments, escrow, settlement, bonds

Payments must be made via Outfita to be covered by these Terms.

We use third-party processors, for example Stripe, PayPal, Apple Pay, Google Pay and card networks. Their terms apply. They may place holds for risk, disputes or compliance checks.

Escrow and release on receipt. The renter pays the rental price, and any approved fees or bond, into escrow. Funds are released once the renter has received the item from the lender ("Delivery Confirmation"), evidenced by any of: (i) carrier tracking shows delivered; (ii) in-app handover confirmation; (iii) time-stamped pickup proof; or (iv) other reasonable evidence.

After release, we deduct the 10% service fee and pay out the lender the balance. Bank and processor timings apply.

If a bond applies, we may place a hold or authorisation, or charge the renter's saved payment method, and apply it to approved late fees, repair costs or replacement amounts.

Off-platform payments are not covered and may result in account action.

10. Delivery, pickup and risk

In-person pickup or shipping and courier services, for example Australia Post, NZ Post, DHL or FedEx, are allowed. Addresses and phone details are shared after payment and may be used to resolve disputes, for example late return or damage. Meet in public places where possible. Title remains with the lender at all times. We are not responsible for carrier delays, wrong addresses or unattended deliveries.

11. Returns, late fees, damage and loss

Return and condition. The renter must return the item on time and in the same condition, allowing for reasonable wear and tear.

Late fees. A late fee, for example $10 per day or the amount stated in the listing, applies until return. 14 days late or more is treated as a non-return.

Damage and cleaning. The renter pays for damage beyond reasonable wear and tear and any extra cleaning due to misuse. The lender, acting reasonably, may choose the cleaner or repairer. Quotes and receipts may be required.

Replacement value. For loss, theft or damage beyond repair, the renter pays the replacement value stated in the listing, or, if disputed, a reasonable amount reflecting condition, age and market demand or availability, less any rent or late fees already paid. When replacement is paid, the item is considered sold to the payer to prevent repair and re-rental.

Enforcement. You authorise us to use saved payment methods to collect approved late fees, repair costs or replacement amounts, based on reasonable evidence and Platform processes. Unpaid debts may be referred to collections and reasonable recovery costs may be added.

Inspection window. Upon receiving an item, the renter must inspect it and contact the lender within 4 hours, via in-app chat, about material misdescription, damage on arrival, or courier issues.

Non-return or failure to pay. Where items are not returned or amounts remain unpaid, we may share relevant transaction details, for example name, delivery address, phone and ID verification, with the lender or law enforcement to report theft, as permitted by law.

12. Cancellations and refunds

Renter cancellation before start:

• 14 days or more: full refund less payment and processing fees.
• 7 to 13 days: 50% refund less fees.
• Less than 48 hours: no refund.

Lender cancellation. The renter receives a full refund. Repeat behaviour may trigger account action.

Fit issues. "Doesn't fit" is not a refund ground. Renters must check measurements, ask questions and review photos before booking.

Not as described or faulty. If material misdescription or fault is confirmed, the lender must accept a return and pay or cover return shipping, or offer another agreed remedy, subject to consumer laws.

13. Platform integrity and acceptable use

Keep enquiries and bookings on the Platform. Do not move payments off-platform. Do not spam, mass-message or solicit users to external platforms. No scraping or reverse-engineering, and no attempts to bypass security or fees. We may moderate messages for trust and safety, automatically or manually, and take action for policy breaches or risk.

14. Service fee and taxes

Service fee. Outfita charges a 10% service fee on completed rentals. Fees are non-refundable except where required by law.

Taxes. Users are responsible for their own tax obligations, for example GST or income tax. We do not provide tax advice.

15. Availability and changes

We aim for 24/7 availability but outages may occur, for example maintenance, provider issues or force majeure. We do not guarantee uninterrupted or error-free access. We may update features and require app updates.

16. Consumer law (AU & NZ)

Nothing in these Terms excludes, restricts or modifies non-excludable rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993. Any remedies we offer operate in addition to your statutory rights.

17. Disclaimers and liability

The Platform and Services are provided "as is". Outfita is not a party to Rental Agreements and does not guarantee item quality, authenticity, availability, timing or suitability. To the maximum extent permitted by law, we are not liable for user content, losses from user-to-user transactions, carrier delays or failures, or indirect or consequential loss. Where liability cannot be excluded, it is limited to resupplying services or refunding fees paid, as permitted by law.

18. Third-party services and links

Payment services and external links are operated by third parties with their own terms and privacy practices. We are not responsible for third-party services or sites.

19. Disputes between users and platform process

Users should first resolve issues via in-app messages. If unresolved, contact support with photos, messages, receipts, tracking and repair quotes. We may, but are not obliged to, review evidence and make a reasonable determination for escrow release, late fees, repairs or replacement amounts. We may share limited contact details where lawful to assist with police reports or theft.

20. Collections

If amounts remain unpaid, you authorise reasonable recovery steps, including referral to a third-party collection agency and addition of reasonable recovery costs.

21. Termination

We may suspend or terminate access at any time for material breach, harmful or abusive behaviour, unlawful conduct, fraud risk, repeat policy violations or safety concerns, without prior notice or refund. You may deactivate your account at any time.

22. App Store terms

These Terms are between you and Outfita, not Apple or Google. Apple, Google and their subsidiaries are third-party beneficiaries and may enforce these Terms against you where relevant. You must comply with all applicable App Store terms.

23. Electronic communications

We may send service, administrative and promotional communications by email, push notification or SMS. You can manage preferences and opt out of non-essential messages.

24. Governing law and dispute resolution

These Terms are governed by the laws of Queensland, Australia. Parties submit to the non-exclusive jurisdiction of the Queensland courts and appeal courts. For NZ consumers, nothing prevents you from exercising rights under NZ law in local courts where required by the Consumer Guarantees Act or Fair Trading Act. Before commencing court proceedings, other than for urgent relief, both parties will attempt good-faith resolution through support and, if agreed, online mediation.

25. Intellectual property

All Platform content and software are owned or licensed by Outfita. You receive a personal, non-transferable, revocable licence to use the Platform for its intended purpose. Do not copy, modify, reverse-engineer or commercialise Platform content without permission. Outfita and associated marks are our trade marks.

26. Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted with a new "Last updated" date. Continued use means you accept the updated Terms.

27. Contact

Outfita Pty Ltd

Email: admin@outfita.app